Client Service Terms

We want you to be confident in your relationship with Bubbling.Life™. Please read the following carefully. These terms comply with UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Bubbling.Life™ primarily provides professional services, including consultations, programmes and workshops, together with digital content and third-party fulfilled laboratory testing. We do not currently ship physical products.

General Terms

These terms apply to all Bubbling.Life™ services and products, unless a more specific clause below applies.

Service quality

All services are delivered with due care and skill, but specific outcomes cannot be guaranteed. Each person’s situation is unique and results will vary.

All materials and services are provided for educational and wellbeing purposes only and do not constitute medical advice, diagnosis or treatment. You remain responsible for consulting your GP or relevant healthcare provider where appropriate.

Limitation of liability

To the fullest extent permitted by law, our liability for any claim arising out of or in connection with a service is limited to the total amount you paid for that service. We are not liable for any indirect, consequential, or special loss (including loss of income, business, goodwill or opportunity). Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by applicable law.

Force majeure

If we are delayed or prevented from providing any service due to events beyond our reasonable control (including illness, technical failures, strikes, extreme weather, government restriction, venue closure or similar circumstances), we may delay performance or cancel the affected service. Where possible, we will offer a reasonable alternative date or solution. We shall not be in breach of the service agreement, nor liable for any failure or delay in performance arising from such circumstances.

Statutory Cancellation Rights (Distance Contracts)
If you purchase a consultation or programme online, you have a statutory right to cancel within 14 days of entering into the contract. If you request that services begin within the 14-day cooling-off period, you expressly consent to immediate commencement.

You acknowledge that if you cancel within the 14-day period after services have begun, you will be liable to pay for services supplied up to the point of cancellation.

If the service has been fully performed within the 14-day period, your right to cancel is lost.

Cancellation requests must be made in writing.

Intellectual property and use of materials

All materials we provide (including handouts, recordings, workbooks, PDFs, guides, and digital content) remain the intellectual property of Bubbling.Life™. You are granted a non-transferable licence for your own personal use only. You may not copy, share, adapt, or distribute our materials without our prior written consent.

Recording

You may not make audio or visual recordings of sessions, workshops, or calls without our prior written consent. We may make audio, visual, and/or written recordings with your permission for note-keeping and service delivery purposes in line with our Privacy Notice. Recording is optional. If you decline recording, sessions will proceed as normal.

Online sessions may use secure video/audio recording software and in-clinic sessions may use secure audio recording software solely to assist with accurate case notes and service delivery.

Workshops

As we pre-order fresh produce for the number of booked workshop participants, no refunds can be given with less than five (5) working days’ notice of cancellation.
If you cancel earlier than 5 working days you will receive a full refund.
If we cancel, your fee will be refunded in full.
Refunds will be processed within 14 days of confirmation.
Venue rules: You must comply with the relevant venue health & safety and fire regulations. Breach may result in removal without refund.
Belongings: Your belongings remain your responsibility. Neither Bubbling.Life™ nor the venue is liable for loss, theft, or damage.
Conduct: You indemnify us against claims from third parties arising from your actions at the venue.
Recording: You may not record workshops or take photos without our prior consent. We may record and/or take photos with your permission.

Digital Products

Free digital downloads are not eligible for refunds.
Purchased digital products (ebooks, PDFs, access cards, online guides):
- By downloading or accessing digital content immediately, you consent to waive your statutory 14-day right to cancel.
- Once downloaded or accessed, no refunds are available.
- If you have not accessed your purchase, you may request a refund within 14 days.
Proof of order and access code may be required.

Digital Gift Cards & Laboratory Test Orders

Digital gift cards are delivered electronically and are non-refundable once issued.

Laboratory Test Kits & Services

Laboratory testing is available only to clients who have first had an appropriate consultation with Bubbling.Life™.
Where testing is considered appropriate, the test is arranged by Bubbling.Life™ with the relevant independent laboratory. Test kits, laboratory processing and analysis are undertaken by that laboratory and are subject to its operational requirements and testing procedures.
Laboratory fees must be paid in advance before a test is ordered.
Where a test purchase includes a complimentary results interpretation, this will be provided as described at the time of purchase.
For specific terms, pertaining to the laboratory test interpretation offer, see here.
Problems relating to kit dispatch, delivery, specimen integrity or laboratory processing should be reported to Bubbling.Life™ so that we can liaise with the laboratory where appropriate.
Nothing in these Terms affects your statutory consumer rights.

Consultations & Support Services

Consultations and support services are time- and labour-based. For services purchased online, you have a statutory right to cancel within fourteen (14) days of entering into the contract, subject to the provisions below.

If you request a consultation or other service to begin within the 14-day cancellation period, you expressly request early commencement. If you subsequently cancel during that period, you may be required to pay for the proportion of services already supplied. Once a service has been fully performed, your statutory right to cancel is lost where the required consent and acknowledgement have been given.

Cancellations or rescheduling of booked appointments require at least forty-eight (48) hours’ notice. Missed or late-cancelled appointments are treated as used and are non-refundable, subject always to your statutory rights.

Closed Case Files & Reactivation

A case file is considered closed after twelve (12) consecutive months without a consultation.

Closed case files are not eligible for complimentary interpretation, offers, or support. Reactivation requires a new paid naturopathy consultation.

Supplement purchases alone do not constitute clinical activity and do not keep a case file open.

Supplement Orders
Supplement orders placed through practitioner dispensaries do not constitute clinical activity, do not keep a case file open, and do not entitle the client to guidance, adjustments, or ongoing support.

Consultation Plans & Packages

Where a consultation plan or package includes more than one appointment, the services, number and length of appointments, any written clinical work, price and validity period will be stated in the service description at the time of purchase.

All included appointments must be used within the stated plan period. Unused sessions expire at the end of that period and cannot be carried forward, credited or refunded, subject to your statutory cancellation rights.

Short review or check-in appointments included within a plan are intended for focused follow-up, progress review, clarification and minor adjustment within the existing clinical context. They are not full consultations and are not suitable for substantial new or unrelated concerns, complex reassessment or detailed laboratory interpretation unless expressly stated otherwise.

Appointments cancelled or rescheduled with less than forty-eight (48) hours’ notice, or missed appointments, are treated as used.

If Bubbling.Life™ cancels an appointment, a reasonable alternative will be offered and you will not lose the affected session.

Additional consultations, laboratory fees, detailed test interpretation and substantial work outside the scope of the purchased plan or package are charged separately and agreed beforehand.

Disclaimer

All Bubbling.Life™ materials and services are provided for educational and wellbeing purposes only and do not replace medical advice.

You must not rely on our materials as an alternative to advice from your GP or healthcare provider.

Nothing in this disclaimer limits or excludes liability that cannot legally be limited or excluded.

Modifications

We may amend these Terms from time to time. Material changes (e.g. fees, cancellation rules) will be notified via email or on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.

Website Terms of Use

Acceptance of Terms
By continuing to browse and use this site, you agree to be bound by these Website Terms of Use together with our Client Service Terms, Privacy Notice & Cookie Policy. If you do not agree, please discontinue use of this site.

Website Content
All material is provided for general information and educational purposes only and may change without notice. While we endeavour to keep information accurate and current, we make no representations or warranties of any kind, express or implied, about its completeness, reliability, or suitability. Any reliance you place on such information is strictly at your own risk.

Educational Purposes Only
Content on this site is not medical advice and should not be relied upon as such. It is not a substitute for professional diagnosis, prescription, or treatment of any medical condition. Any form of self-treatment or health programme is undertaken at your own risk. Always seek the guidance of a suitably qualified healthcare professional for medical care.

You may print or download extracts strictly for your own personal, non-commercial use.
You may share direct links to this site’s content for personal educational use.
You may not copy, reproduce, distribute, or exploit any material from this site for commercial purposes without our prior written consent.

Unauthorised use may give rise to a claim for damages and/or be a criminal offence. Bubbling Life™ reserves the right to recover costs, damages, and legal fees in connection with infringement.

External Links
This site may contain links to third-party websites. These are provided for convenience only and do not imply endorsement. We are not responsible for the content or reliability of linked websites, nor for broken or unavailable links.

Availability
We rely on external hosting and network providers. As such, we cannot guarantee uninterrupted access and are not liable for temporary unavailability due to technical issues beyond our control.

Limitation of Liability
To the fullest extent permitted by law, Bubbling Life™ shall not be liable for any loss or damage, direct or indirect, arising from the use of this site, including without limitation: loss of profits, business, data, contracts, or goodwill. Nothing in these Terms excludes liability for death or personal injury caused by negligence, or any liability that cannot be excluded under UK law.

Modifications
We may, at any time and at our sole discretion, revise or amend these Terms of Use, including our Privacy Policy and Returns & Cancellations Policy. Changes take effect immediately upon publication. Continued use of this site constitutes acceptance of the revised Terms.

Governing Law
These Website Terms of Use are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Client Service Terms

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Website Terms of Use​

Website Terms of Use