BUBBLING LIFE

Client Service Terms

 

We want you to be confident in your relationship with Bubbling.Life™. Please read the following carefully. These terms comply with UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

​

Bubbling.Life™ does not ship any physical products. All offerings are digital, service-based, or third-party fulfilled.

​

General Terms

These terms apply to all Bubbling.Life™ services and products, including memberships, programmes, workshops, consultations, digital products, and gift cards, unless a more specific clause applies below.

Service quality  

All services are delivered with due care and skill, but specific outcomes cannot be guaranteed. Each person’s situation is unique and results will vary.

Limitation of liability  

To the fullest extent permitted by law, our liability for any claim arising out of or in connection with a service is limited to the total amount you paid for that service. We are not liable for any indirect, consequential, or special loss (including loss of income, business, or opportunities). Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by applicable law.

Force majeure  

If we are hindered or prevented from providing any service by events beyond our reasonable control (including illness, technical failures, strikes, extreme weather, or similar circumstances), we may delay performance or cancel the affected service. In such cases we will offer a reasonable alternative date or solution where possible, and we will not be liable for delays or cancellations caused by such events.

Statutory Cancellation Rights
For consultations and support services booked online, you have a statutory right to cancel your booking within fourteen (14) days of booking. If you cancel within this period and we have not yet performed the service, we will refund in full. You expressly agree that if your consultation is scheduled to be performed within the 14-day cooling-off period, you request that we begin performance on the scheduled date, and you acknowledge that once the consultation has been fully provided, your right to cancel is lost to the extent permitted by law.

Intellectual property and use of materials  

All materials we provide (including handouts, recordings, workbooks, PDFs, guides, and digital content) remain the intellectual property of Bubbling.Life™. You are granted a non-transferable licence for your own personal use only. You may not copy, share, adapt, or distribute our materials without our prior written consent.

Recording  

You may not make audio or visual recordings of sessions, workshops, or calls without our prior written consent. We may make audio, visual, and/or written recordings with your permission for note-keeping, supervision, or training purposes, in line with our Privacy Notice.​​

 

Memberships

• New memberships come with a 14-day cooling-off period. If you cancel during this time, you will be refunded for any unused portion of your membership.

• After the 14 days, one month’s notice of cancellation is required. Fees already paid are non-refundable, and we reserve the right to charge one further month if notice is not given.

• Refunds will be processed within 14 days of confirmation of cancellation.​

 

21-Day Reset Programme

• The Reset includes three (3) coaching check-ins of up to 10 minutes each, scheduled for Days 1, 10, and 20.

• All sessions must be used within the 21-day Reset period (the “Usage Period”). Any unused sessions expire automatically and cannot be refunded, credited, or carried forward.

• Clients are responsible for attending scheduled sessions. Missed or late-cancelled sessions (less than 48 hours’ notice) will be treated as used.

• If we cancel, we will provide a reasonable alternative date within the Usage Period.

• Important: By booking, you consent to immediate access to Reset digital materials. You acknowledge this means your statutory 14-day cancellation rights end once access begins.

 

Workshops

• As we pre-order fresh produce for the number of booked workshop participants, no refunds can be given with less than five (5) working days’ notice of cancellation.

• If you cancel earlier than 5 working days you will receive a full refund.

• If we cancel, your fee will be refunded in full.

• Refunds will be processed within 14 days of confirmation.

• Venue rules: You must comply with the relevant venue health & safety and fire regulations. Breach may result in removal without refund.

• Belongings: Your belongings remain your responsibility. Neither Bubbling.Life™ nor the venue is liable for loss, theft, or damage.

• Conduct: You indemnify us against claims from third parties arising from your actions at the venue.

• Recording: You may not record workshops or take photos without our prior consent. We may record and/or take photos with your permission.

 

Digital Products

• Free digital downloads are not eligible for refunds.

• Purchased digital products (ebooks, PDFs, access cards, online guides):

  • By downloading or accessing digital content immediately, you consent to waive your statutory 14-day right to cancel.

  • Once downloaded or accessed, no refunds are available.

  • If you have not accessed your purchase, you may request a refund within 14 days.

• Proof of order and access code may be required.​

 

Digital Gift Cards & Third-Party Laboratory Test Orders

• Digital gift cards are delivered electronically and are non-refundable once issued.

• Laboratory Test Kits & Services
  Laboratory test kits and associated laboratory analyses are supplied directly by the relevant laboratory. Bubbling.Life™ does not manufacture, fulfil, or analyse test kits and is not the supplier of the laboratory service. Where you request a test, Bubbling.Life™ acts on your behalf to arrange the test with the laboratory. All matters relating to dispatch, delivery, kit integrity, laboratory processing, and refunds are handled directly by the laboratory in accordance with their terms. Any statutory rights relating to the supply of goods and services arise against the laboratory as the supplier. For specific terms, pertaining to the laboratory test interpretation offer, see here.

 

Consultations & Support Services
Consultations, coaching, and support services are time- and labour-based. Once booked and confirmed, fees may become non-refundable. In accordance with the Consumer Contracts Regulations 2013, you have a statutory right to cancel within fourteen (14) days of booking if the consultation has not yet taken place. By booking a consultation to take place within this fourteen (14) day period, you request that we begin performance on the scheduled date and acknowledge that once the consultation has been fully provided, your statutory right to cancel is lost. Clients may reschedule with at least forty-eight (48) hours’ notice; missed or cancelled appointments with less than forty-eight (48) hours’ notice will be treated as completed, and no refund will be given.

Closed Case Files & Reactivation
A case file is considered closed when a client has not attended a consultation for a continuous period of one year. Closed case files are not eligible for complimentary interpretation sessions, test-related offers, or clinical support. Closed case files may only be reactivated through a new initial paid consultation.

Supplement Orders
Supplement orders placed through practitioner dispensaries do not constitute clinical activity, do not keep a case file open, and do not entitle the client to guidance, adjustments, or ongoing support.

Session Bundles
Where you purchase a block of sessions, all sessions must be used within 6 months of purchase (the “Usage Period”). Any unused sessions expire automatically and are non-refundable.

We will provide reasonable opportunities to book sessions within the Usage Period. However, availability cannot be guaranteed if bookings are delayed, and unused sessions will still expire at the end of the Usage Period.

Recording of Sessions
You may not make audio or visual recordings of consultations or sessions without prior written consent. Consultations, workshops, and other services may be recorded with your prior written consent. Online sessions may include secure video and audio recording (e.g., Fathom), and in-clinic sessions may include audio recording (e.g., Heidi). Recording is optional and used solely for the creation of accurate case notes and session summaries. If you decline recording, the session will still proceed, but a written session summary cannot be provided.

If we cancel
If we cancel or postpone a session, we will offer a reasonable alternative date within the Usage Period (where relevant).

​​​​

Disclaimer

All Bubbling.Life™ materials are for educational and lifestyle purposes only. They are not medical advice, diagnosis, treatment, or cure. Always consult your GP or health professional for medical needs.

Bubbling.Life™ is not liable for outcomes based on information, products, or services provided. Any information or guidance we provide is not a substitute for the consultation, diagnosis, and/or medical treatment of your doctor or healthcare provider.

You must not rely on any information or guidance we provide you with as an alternative to medical advice from your doctor or healthcare provide and we expressly disclaim all responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered by you or any third party as a result of your reliance on any information or guidance we provide you with.

If you have any specific questions or concerns about any medical matter, you should consult your doctor or healthcare provider as soon as possible.

If you think you may be suffering from any medical condition, you should seek immediate medical attention from your healthcare provider. Do not delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information or guidance we provide you with.

Nothing in this disclaimer will limit or exclude any liability that may not be limited or excluded by applicable law. 

 

Modifications

We may amend these Terms from time to time. Material changes (e.g. fees, cancellation rules) will be notified via email or on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.