Cancellation Policy

Consultations, Coaching Sessions and Expiry The Services may include individual consultations or a block of coaching sessions, to be scheduled at mutually convenient times. Where you purchase a block of sessions, all sessions must be used within 6 months from the date of this Agreement (the “Usage Period”). Any sessions not used within the Usage Period will expire automatically and no refund, credit or extension will be given unless otherwise agreed in writing. Where you purchase a single consultation, it must be attended at the agreed date and time. If you cancel or postpone with less than 48 hours' notice, the session will be treated as having been taken and no refund issued. It is the Client’s responsibility to book and attend sessions within the Usage Period (if applicable). We will provide reasonable opportunities to book sessions during this time but cannot guarantee availability if the Client delays in making bookings. You may not without our prior written consent make any audio and/or visual recordings of all or any part of our sessions. We may make audio and/or visual recordings and written recordings of our sessions with your prior permission. If we cancel or postpone a session, we will offer a reasonable alternative date within the Usage Period (where relevant). Force Majeure: If we are hindered or prevented from performing any contract owing to any cause beyond our reasonable control or by our inability to perform some services, we may at our sole option delay the performance or cancel the whole or any part of the contract and we shall not be held responsible for such delay or cancellation or any inability to deliver. Nothing in this clause affects your statutory rights.

Contact Details